1. How does the process work with the AI and the robot arm?
You start by sharing your idea, memory, or photo with us. Our AI model translates your input into a bespoke abstract design. Once the design is approved, it is sent to our robotic painting arm, which applies layers of real acrylic paint onto the canvas with precise brushstrokes. The result is a unique, textured, physical artwork.

2. Is the final artwork a print or a real painting?
It is 100% a real, physical painting. We use professional-grade acrylic paints and canvas. The robot arm is simply the tool, like a human artist’s brush, that applies the paint layer by layer, creating genuine texture and depth. It is not a flat print.

3. What kind of input can I provide for my custom artwork?
We welcome anything that inspires you, for example:
- Vague ideas: emotions, moods, themes, or concepts.
- Specific images: photos of loved ones, pets, homes, or special memories.
- Technical details: preferred colour palettes, interior style, or even a favourite song or voice memo.

You decide how detailed you want to be. We translate it into a coherent visual concept.

4. How is my private input (photos, memories) handled?
We treat your input with care. Your photos and stories are used to design and create your artwork and to handle your order. For more information, please see our Privacy Policy.

5. Do I see the design before you start painting?
Yes. You will receive a digital preview of the abstract design based on your input. After your confirmation (and minor adjustments where feasible), we start the physical painting process with the robot arm. Once painting has started, major changes are no longer possible.

6. How long does it take until my artwork is finished and delivered?
Production time depends on the complexity, size, and our current studio schedule. Shipping time is additional and depends on your location. The expected timeline is always indicated in your quote or order confirmation.

7. What costs are associated with shipping and customs?
Shipping costs are calculated based on the artwork’s size, weight, and your delivery location and will be specified in your quote or order confirmation.
If you order from outside the Netherlands/EU, local import duties, customs fees, and taxes may apply upon arrival. These costs are not covered by us and are your responsibility.

8. What is included in the price of the artwork?
The price includes:
- The full creative process (AI design and robotic painting)
- The real acrylic painting on canvas
- A ready-to-hang canvas with a standard hanging system on the back

Any additional options (such as framing or other special requests) will be clearly stated in your quote.

9. I am not satisfied with the result. Can I return my custom artwork?
Because each artwork is made to your specifications and clearly personalised, custom-made artworks are exempt from the statutory 14-day right of withdrawal (cooling-off period) under EU law. We therefore cannot accept returns for a change of mind or purely subjective aesthetic preferences.

If your artwork arrives damaged or shows a defect (non-conformity), please contact us as soon as possible with photos. We will review your claim and handle it according to our Return Policy.